Find out who's responsible for your repair — and what to do next.
We'll pass this on to the office
What specifically is the issue?
Helps us give you the right answer
Based on your tenancy agreement, this is likely your responsibility.
Responsibility for repairs is set out in your tenancy agreement. Resolvr makes reasonable assumptions based on the information you provide, but it has its limits — if you are unsure, please contact the office and we will advise you directly.
Where a repair is your responsibility, you must carry it out. Failure to do so may put you in breach of your repairing obligations and could result in a claim or deposit deduction.
Stephanie Macnab Estate Agents will review every report submitted through Resolvr and respond to you as necessary.
This is the landlord's responsibility — send the report and we'll be in touch.
StandardResponsibility for repairs is set out in your tenancy agreement. Resolvr makes reasonable assumptions based on the information you provide — if you are unsure, please contact the office.
Stephanie Macnab Estate Agents will review every report submitted through Resolvr and respond to you as necessary.
Our out-of-hours service exists for serious, urgent situations that cannot wait until the next working day. Examples include:
Routine repairs are not covered by this service. If you contact us out of hours for a non-emergency repair, you may be liable for an administration fee.
If your issue can wait until our next working day, please use the Resolvr app to log it and we will respond promptly.
Stephanie Macnab have been notified and will be in touch as soon as possible.