Property care. Professionally managed.

AI-powered repair reporting

Repairs sorted.
Without the chaos.

Give your tenants a professional, branded repair app. Every job lands in your dashboard with AI-assessed responsibility and instant notifications — all in one place.

Get started free → See pricing

✓ Free up to 10 properties

✓ No sales call required

✓ Live in under 15 minutes

New repair report

Landlord responsibility · Urgent

Reference

R-260620-001

Sound familiar?

Managing repairs by phone, email, and text is a full-time job on top of your full-time job.

Most letting agencies are still piecing together repair workflows from email, phone, text, and spreadsheets. It's slow, it's unauditable, and it falls apart the moment someone goes on holiday.

📱

Tenants calling at 6pm on a Friday No structured way to report — so they call, text, and chase until someone responds.

🤷

Who's responsible for this repair? Time wasted figuring out landlord vs tenant liability before anyone gets near fixing it.

📋

No audit trail when things go wrong Texts and ad-hoc messages don't hold up. Every repair needs a timestamped, referenced record — whether the tenant reports it through their portal or you log it yourself from the dashboard.

💸

Enterprise software with enterprise pricing The market leader starts at £75/month, requires a 50-property minimum, won't show you pricing without a sales call, and charges extra for AI.

Simple by design

Up and running in under 15 minutes

No implementation project. No sales call. No training required. Sign up, brand it, share the link.

Sign up and brand your portal

Add your agency name, upload your logo, and pick your colours. Your branded tenant portal is live at resolvr.pro/app.html?agency=youragency immediately.

Repairs land in your dashboard — however they arrive

Tenants tap the link in their invite email — or scan the QR code if they're reading it on a computer. Four taps and they're done. Or if a tenant calls instead, log it yourself from the dashboard in seconds. Every job gets a unique reference either way.

Manage, update, and close from one place

Track status, send email and SMS updates to tenants, set follow-up reminders, and maintain a permanent audit trail — all from a single dashboard view.

The real thing

See exactly what your tenants experience

From first tap to confirmation — most tenants are done in under a minute.

Choose a category

Pick the issue

Smart diagnosis

Clear outcome

Chat with Jack

Report sent & referenced

Report sent confirmation with reference number

← Scroll to see the full flow

What you get

Everything your agency needs.
Nothing it doesn't.

AI-included · Not an add-on

Jack — your AI repair advisor

Jack works behind the scenes on every report. Without adding any steps for the tenant, he assesses whether the issue is landlord or tenant responsibility, flags urgency, and gives practical first-response advice — all before the report reaches you.

Tenants who want more help can also chat with Jack directly. Those who don't just hit submit. Either way, you get a better-quality report. No extra subscription. No configuration.

Your brand, your portal

Tenants see your logo and colours throughout. The app feels like yours — Resolvr.pro stays quietly in the background. A "Powered by Resolvr.pro" credit appears in the footer.

Instant structured notifications

Every repair submission triggers a formatted email to your inbox: tenant details, property, issue category, responsibility assessment, Jack's advice, and photo if attached.

Job reference system

Every report gets a unique reference (e.g. R-260620-001). It appears on the tenant's confirmation screen, in their email, and in yours. One reference to track everything.

Management dashboard

A live view of every repair across your portfolio. Tenant reported it through the app? It's there. They called instead? Log it yourself in seconds and it lands in exactly the same place. Track, update, and close from one screen.

Certificate tracker

Track Gas Safety, EICR, EPC, and other compliance certificates against every property. Never miss an expiry again.

Installs like a native app

Tenants can add Resolvr.pro to their phone home screen — it looks and feels like a real app, with no App Store needed. Works on iPhone and Android.

Complete data isolation

Your tenants and properties are completely separate from every other agency on the platform. Row-level database security means no cross-agency data access is even possible.

Why Resolvr.pro

Built for agencies that don't want to wait six months and spend four figures before getting started.

	Resolvr.pro	Typical enterprise solutions
Pricing	Published. Per property. No surprises.	Price on request.
Minimum portfolio	✓ Free up to 10 properties	✗ Minimum thresholds apply
Sales call required	✓ None. Self-serve signup.	✗ Typically required to get started
Setup fee	✓ Zero	✗ Onboarding & training costs apply
AI-powered repair assessment	✓ Included. Built in.	✗ Add-on or not available
Time to go live	✓ Under 15 minutes	✗ Implementation project required
Mobile-first tenant app	✓ Installs to home screen	Web-based forms
Your branding	✓ Your logo, colours & branded portal URL	Higher tiers only

Transparent pricing

One platform. Every agency.
Price drops as you grow.

There's no picking a plan. Sign up, get the full platform, and your per-property rate adjusts automatically based on how many properties you manage.

Everything. Included. Always.

Branded tenant portal
Jack AI repair advisor
Management dashboard
Certificate tracker
Job reference system
Email notifications
Unlimited repairs
Branded agency portal URL
1 user included free

^£0

to get started

Free up to 10 properties · 1 user

Start free

As your portfolio grows, your rate per property drops automatically — no plan changes, no calls required.

11 – 50 properties

^£1.50

per property / month

Up to 3 staff accounts

51 – 100 properties

^£1.25

per property / month

Unlimited staff accounts

Best value
101+ properties
£1.00
per property / month
Unlimited staff · Dedicated support

All prices exclude VAT. A property becomes active when it has any record in the system (repair, certificate, or manual entry) and is billed from that point. Archive a property at any time to remove it from billing — its full history is retained. Adding a second user account triggers paid billing regardless of property count, at the rate matching your portfolio size. No setup fees. No long-term contracts.

Questions

Frequently asked

Most agencies are live within an hour. You create an account, upload your logo, pick your brand colour, and your portal is immediately live (e.g. resolvr.pro/app.html?agency=youragency). You then share that URL or QR code with your tenants — that's it. No implementation project, no training calls, no waiting.

Your first 10 active properties are completely free — no card required. At 11 properties you'll be asked to add a payment method; until you do, your dashboard is paused (tenants can still submit repairs, and those properties re-enter your count automatically). Billing uses a marginal tiered model — like income tax, each band only applies to the properties within it, not your whole portfolio. Properties 11–50 are charged at £1.50/property/month, properties 51–100 at £1.25, and 101+ at £1.00. So an account with 60 active properties pays: 40 × £1.50 + 10 × £1.25 = £72.50/month + VAT. You're billed on your peak active property count during the billing period — if you hit 15 properties mid-month then archive 3, you're billed for 15 that month. A property becomes active the moment it has any record in Resolvr — a repair submitted, a certificate uploaded, or a property added manually. Archive a property when a tenancy ends to remove it from future billing; its history is retained for as long as your account is active. Prices are reviewed annually and may be adjusted on 1 January each year.

Jack is an AI repair advisor built into the tenant app. When a tenant isn't sure what's wrong or wants help before submitting a report, they can chat with Jack. He asks follow-up questions, helps identify the issue, advises on immediate steps (e.g. "turn off the stopcock"), and — importantly — assesses whether the repair is likely to be landlord or tenant responsibility. That assessment, along with the full conversation transcript, is included in the report you receive. Jack is included on all plans at no extra charge.

Tenants see your agency's branding — your logo, your name, your colours. Resolvr.pro appears only as a small "Powered by Resolvr.pro" credit in the footer. The app guides them through a simple repair reporting flow: they pick a category, answer a few questions, optionally chat with Jack, then submit. They get a confirmation email with their unique job reference. Most tenants are done in under two minutes.

Your tenant portal lives at resolvr.pro/app.html?agency=yourslug — created automatically at signup, no configuration needed. If you want tenants to reach it via your own domain (e.g. repairs.youragency.co.uk), you can set up a redirect through your own DNS or hosting provider. Resolvr.pro doesn't need to be involved and there's no extra charge. All plans include full white-label branding: your logo, name, and brand colour throughout.

No agency can see another's data — this is enforced at the database level using Row Level Security, not just the application layer. Your tenants, properties, repairs, and certificates are completely isolated from every other agency on the platform. We use Supabase (enterprise-grade managed Postgres) hosted in the EU. All data in transit is encrypted via TLS. We do not sell or share your data with third parties.

We build for reliability, but like all software, Resolvr.pro can experience downtime. Resolvr.pro is a reporting and communication tool — it does not manage or instruct repairs on your behalf. You and your agency remain responsible for responding to and actioning all repair requests. Our Terms of Business set out our liability position clearly.

Yes. There are no long-term contracts. You can cancel at any time from your dashboard settings. Your account moves to read-only mode immediately and all data is permanently deleted after 30 days. You can reactivate any time within that 30-day window.

Ready to start?

Your tenants deserve a better way to report repairs.

Set up your agency in under 15 minutes. Free for your first 10 properties — no credit card required.

Create your free account → Read the FAQ

1. Who we are

Resolvr is a software platform developed and operated by Wall & Macnab Ltd, registered in England and Wales (company no. 07181077). Our registered office is 5 Engine Lane, Great Altcar, L37 5AH. Our service is available at resolvr.pro. For data protection queries, contact us at privacy@resolvr.pro.

Resolvr acts as a data processor on behalf of letting agencies, who are the data controllers in respect of their tenants' personal data. Each agency is responsible for ensuring its tenants are informed of how their data is used and for maintaining its own lawful basis for processing under UK GDPR.

2. What data we collect

Agency accounts: Agency name, contact name, email address, billing information, brand assets (logo, colours), and account preferences.

Tenant data: Name, email address (optional), phone number (optional), property address, repair reports submitted, photos attached to reports, and any chat conversations with Jack. This data is collected on behalf of and shared with the tenant's letting agency.

Usage data: IP addresses, browser type, device type, pages visited, and timestamps — collected automatically for security, abuse prevention, and product improvement.

3. Lawful basis for processing

For agency account data, our lawful basis is contract — processing is necessary to deliver the service you have subscribed to.

For tenant data processed on behalf of agencies, the lawful basis is legitimate interests — specifically, the legitimate interest of the letting agency in managing repair and maintenance obligations under the tenancy agreement. Agencies must satisfy themselves that this basis applies and maintain their own privacy notices for tenants.

For usage and security data, our lawful basis is legitimate interests in operating a secure and reliable service.

4. How we use your data

To provide and operate the Resolvr service
To send repair notification emails to agencies and confirmation emails to tenants
To generate job references and maintain repair records
To process payments via our payment provider
To detect and prevent abuse, including misuse of the Jack AI advisor
To improve the platform and diagnose issues
To comply with our legal obligations

We do not use your data for advertising. We do not sell your data to third parties.

5. Third-party services and international transfers

We use the following third-party processors, each bound by appropriate data processing agreements:

Supabase — database hosting (EU region, Frankfurt). Stores agency, property, tenant, and job records. Data remains within the EU/EEA.
Resend — transactional email delivery. Processes email addresses and email content. EU data processing available.
Anthropic (USA) — AI provider powering Jack. When tenants use the Jack chat feature, their messages and property context are sent to Anthropic's API servers located in the United States. This constitutes an international data transfer. The transfer is covered by Standard Contractual Clauses (SCCs) as provided by Anthropic for API users. Anthropic does not use API data to train its models by default. Only the content of the chat conversation is transferred — not full tenant records.
Netlify (USA) — application hosting and serverless functions. Transfer covered by SCCs.
Stripe / PayPal — payment processing. We do not store card details. Their own privacy policies govern payment data.

6. Data retention

Agency account data is retained for the duration of the subscription. On cancellation, the account enters a 30-day read-only period after which all data — including repair records, properties, tenant data, and certificates — is permanently deleted. Archived property records are retained until account deletion. IP addresses and security logs are retained for 30 days.

7. Security and breach notification

We implement appropriate technical and organisational measures to protect personal data, including encrypted data in transit (TLS), row-level database security, and restricted access to production systems. In the event of a personal data breach that poses a risk to individuals, we will notify affected agencies and, where required, the Information Commissioner's Office (ICO) within 72 hours of becoming aware of the breach.

8. Your rights

Under UK GDPR you have the right to: access your personal data; correct inaccurate data; request erasure; restrict or object to processing; and data portability. You also have the right to lodge a complaint with the ICO (ico.org.uk).

Tenants wishing to exercise these rights should contact their letting agency in the first instance, as the agency is the data controller for tenant data. Requests can also be sent directly to privacy@resolvr.pro and we will coordinate with the relevant agency.

9. Cookies

This website uses only essential cookies required for the service to function. We do not use advertising or tracking cookies.

10. Changes

We may update this policy periodically. Material changes will be notified to account holders by email with at least 14 days' notice. Continued use of the service after the notice period constitutes acceptance.

⚠️ These terms contain important limitations on Resolvr's liability. By creating an account, you confirm you have read and agreed to these terms in full.

1. What Resolvr is

Resolvr is a software platform that enables letting agencies ("Agencies") to provide tenants with a structured, AI-assisted method of reporting property repair and maintenance issues. Resolvr is a communication and reporting tool only.

Resolvr is not:

A property management company
A landlord, agent, or contractor
A party to any tenancy agreement
Responsible for carrying out, instructing, or funding any repair
A substitute for professional property management or legal advice

2. Agency responsibilities

Agencies are solely responsible for:

Reviewing all repair reports received through Resolvr
Responding to tenants and landlords within appropriate timeframes
Instructing and funding repairs as required by law and the tenancy agreement
Ensuring tenants are informed of the correct process for emergency repairs
Maintaining appropriate professional indemnity and public liability insurance
Compliance with all applicable landlord and tenant legislation

Resolvr's notification to the Agency of a repair report does not constitute acknowledgement, acceptance of liability, or instruction to any contractor.

3. Jack AI — scope and limitations

Jack is an AI assistant designed to help tenants report repairs. Jack's assessments of repair responsibility are indicative only. They are based on information provided by the tenant and general principles of residential tenancy law. They are not legal advice and may be incorrect.

Agencies and landlords must not rely on Jack's responsibility assessments as a substitute for their own professional judgement. Resolvr accepts no liability for decisions made on the basis of Jack's outputs.

4. Limitation of liability

This section is important. Please read it carefully.

To the fullest extent permitted by applicable law, Wall & Macnab Ltd excludes all liability for:

System downtime or unavailability — including any failure of tenants to submit repair reports, or agencies to receive them, as a result of platform outage
Data loss — including loss of repair records, photographs, tenant data, or any other content stored on the platform
Failed or delayed notifications — including any failure of email delivery to agencies or tenants
Failure to report — Resolvr does not guarantee that tenants will use the platform to report repairs, and accepts no liability where a repair goes unreported because a tenant did not use Resolvr
Repair costs — Resolvr is not liable for the cost of any repair, whether or not a report was submitted, received, or acted upon
Consequential or indirect losses — including loss of profit, loss of goodwill, business interruption, property damage, personal injury, or any other indirect or consequential loss arising from use of or inability to use the platform
Third-party service failures — including failures of email delivery services, AI providers, payment processors, or hosting infrastructure
Inaccurate AI outputs — including any loss or damage arising from reliance on Jack's repair responsibility assessments or advice

Where liability cannot be excluded by law, Resolvr's total aggregate liability to any Agency or user shall not exceed the total fees paid by that Agency to Resolvr in the three months preceding the event giving rise to the claim.

5. Service availability

Resolvr is provided "as is" and "as available". We do not guarantee continuous, uninterrupted, or error-free operation of the platform. We will endeavour to provide advance notice of planned maintenance but reserve the right to take the platform offline at any time for maintenance, security, or operational reasons.

6. Subscription and billing

Subscriptions are billed monthly in advance. A property is active — and therefore billable — from the date it first has any record in the system. Archiving a property removes it from billing with immediate effect. No refunds are issued for partial billing periods. Resolvr reserves the right to adjust pricing with 30 days' written notice to account holders.

7. Acceptable use

Agencies must not use Resolvr to mislead tenants, to circumvent legal repair obligations, or in any way that contravenes applicable law. Resolvr reserves the right to suspend or terminate accounts that breach these terms without notice or refund.

8. Data protection and GDPR

Controller and processor. By creating an account, the Agency ("Controller") appoints Wall & Macnab Ltd ("Processor") to process personal data of tenants on its behalf, in accordance with these terms and our Privacy Policy. These terms constitute the data processing agreement required under Article 28 UK GDPR.

Agency obligations as data controller. The Agency is solely responsible for:

Having a valid lawful basis for processing tenant data through Resolvr (typically legitimate interests under the tenancy agreement)
Providing tenants with an appropriate privacy notice before or at the point of data collection, informing them that their data will be processed via Resolvr and shared with the agency
Ensuring any tenants in their portfolio have been informed that their repair chat conversations may be processed by AI (Anthropic) and that this may involve transfer of data to the USA
Handling data subject access requests, erasure requests, and other rights requests from tenants in a timely manner
Maintaining their own record of processing activities as required by UK GDPR
Notifying Resolvr promptly of any data subject complaints or regulatory enquiries relating to data processed through the platform

Resolvr's obligations as data processor. Resolvr will: process tenant data only on the documented instructions of the Agency; implement appropriate technical and organisational security measures; not engage sub-processors beyond those listed in the Privacy Policy without notice; notify the Agency without undue delay of any personal data breach; assist the Agency in responding to data subject rights requests where technically possible; and delete or return all personal data on termination of the agreement.

International transfers. The Agency acknowledges and accepts that use of the Jack AI feature involves transfer of tenant chat data to Anthropic's servers in the USA, covered by Standard Contractual Clauses. By enabling Jack for their tenants, the Agency confirms it has a lawful transfer mechanism in place or relies on the SCCs provided by Anthropic.

Security incidents. Resolvr will notify the Agency within 48 hours of becoming aware of any personal data breach affecting tenant data. The Agency remains responsible for notifying the ICO within 72 hours and affected tenants where required by UK GDPR.

9. Acceptable use of AI features

The Jack AI advisor is provided for the sole purpose of helping tenants report property repair issues. Agencies must not encourage tenants to use Jack for any other purpose. Resolvr implements technical measures to prevent misuse including rate limiting, input filtering, and content monitoring. Resolvr reserves the right to suspend access to AI features for any agency or tenant found to be abusing the system, without notice or refund of any fees.

10. Cancellation and data deletion

You may cancel your account at any time via the dashboard settings. On cancellation, your account enters a 30-day read-only period during which no new data can be added but existing records remain accessible. You may reactivate at any time during this period. After 30 days, all agency data — including repair records, properties, tenant records, and certificates — is permanently and irreversibly deleted. No data export service is available. Agencies requiring data retention beyond this period should export records manually before cancelling.

11. Intellectual property

The Resolvr platform, including its software, design, and AI systems, is the intellectual property of Wall & Macnab Ltd. Agencies are granted a limited, non-transferable licence to use the platform during their subscription period. Agency brand assets (logos, colours) remain the property of the Agency.

12. Governing law

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact

For any queries regarding these terms, contact us at legal@resolvr.pro. Wall & Macnab Ltd, 5 Engine Lane, Great Altcar, L37 5AH. Registered in England & Wales, company no. 07181077.

Repairs sorted. Without the chaos.